Accessibility Statement for Urban General Store

At Urban General Store, we believe everyone should be able to shop online with ease and dignity, regardless of ability. We are committed to making our website as accessible as possible for all customers, including people with disabilities.

Our Accessibility Commitment

We are actively working toward achieving compliance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the current industry standard for accessibility. We are making continuous improvements to enhance the accessibility of our website and digital content in an effort to be compliant.

What We’re Doing

Reviewing and updating design and layout to support screen readers and keyboard navigation.
Adding alternative text (alt text) to meaningful images.
Improving color contrast and text scalability.
Evaluating Shopify themes and apps to avoid accessibility conflicts.
Exploring third-party tools and expert audits to help guide our progress.

Feedback & Assistance

If you experience any difficulty accessing any part of our site, or if you need help placing an order, please let us know. We're here to help.

Email: hi@urbangeneralstore.com
Phone/SMS: 773-275-8600
Support Hours: Monday-Saturday 10am-7pm CST
Mailing Address: 5111 N Lincoln Ave, Chicago, IL 60625

We take all accessibility feedback seriously and will do our best to respond promptly and assist you.

Third-Party Content & Limitations

Some parts of our website, including third-party apps or content, may not yet meet full accessibility standards. We are working to evaluate and improve these elements as much as possible.

Last updated: 08/2025
Urban General Store