At Urban General Store, we believe everyone should be able to shop online with ease and dignity, regardless of ability. We are committed to making our website as accessible as possible for all customers, including people with disabilities.
Our Accessibility Commitment
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the recognized technical standard for web accessibility and the benchmark we use to evaluate our site. These guidelines support compliance with the Americans with Disabilities Act (ADA) Title III, which establishes accessibility requirements for businesses serving the public. We make continuous improvements to our website and digital content in support of this goal.
What We’re Doing
- Ensuring all meaningful images include descriptive alternative text
- Maintaining color contrast and text scalability across our site
- Vetting Shopify themes and third-party apps for accessibility conflicts as part of our ongoing site development
- Conducting periodic accessibility reviews using tools including Google Lighthouse and WAVE (WebAIM)
- Providing staff guidance on accessible content practices
Feedback & Assistance
If you experience any difficulty accessing any part of our site, or if you need help placing an order, please contact us. We take all accessibility feedback seriously and will respond promptly.
Email: hi@urbangeneralstore.com
Phone/SMS: 773-275-8600
Support Hours: Monday–Saturday, 10am–7pm CST
Mailing Address: 5111 N Lincoln Ave, Chicago, IL 60625
Third-Party Content & Limitations
Some parts of our website, including third-party apps and integrated content, may not yet fully meet WCAG 2.1 AA standards. We actively evaluate these elements and work to address limitations where possible.
Last updated: June 2026
Urban General Store