Refund policy

All sales are final.

We are unable to accept returns or exchanges at this time.

While we want you to be 100% satisfied with your online purchase from Urban General Store, effective immediately, we have suspended our return or exchange policy. This does not apply to DAMAGED or DEFECTIVE merchandise. Please see below.

Defective or Incorrect Items
Please inspect your order upon reception and contact us within 30 days if the item is defective, damaged or if you receive the wrong item, so that we can address the issue and make it right for you!

Damaged Items
We do insure our shipments against damage in transit. Please contact us at shop@urbangeneralstore.com within 30 days of receiving the damaged item so that we can resolve the issue for you.

Please keep ALL DAMAGED ITEMS and ALL ORIGINAL PACKAGING and BOX so we may process a claim and, if you are able, please email or text photos of:

damaged item(s)
top (with address label) and side of the shipping box
interior packaging.

Please send to shop@urbangeneralstore.com. Or text to 773-275-8600. We will work to resolve your order issue for you immediately.

Refund policy

All sales are final.

We are unable to accept returns or exchanges at this time.

rev. 01/2023