Customer Service - Return Policy

Urban General Store Refund and Return Policy

All sales are final.

RETURNS

While we want you to be 100% satisfied with your online purchase from Urban General Store, effective immediately, we have suspended our return or exchange policy. We are unable to accept returns or exchanges at this time.

DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE

For items that arrive damaged or defective (or if you receive an incorrect order), please contact our Customer Service Department at shop@urbangeneralstore.com.

Please keep ALL DAMAGED ITEMS and ALL ORIGINAL PACKAGING so we may process a claim and please be prepared to provide photos of the damaged or defective items, all sides of the box and packaging. 

rev. 06/01/2021

SHIPPING INFORMATION

USPS PRIORITY MAIL and UPS GROUND DELIVERY

No delivery times are guaranteed.

Standard flat-rate shipping (via USPS Priority Mail and UPS Ground) averages 3-5 business days in transit. This does not include the time for fulfillment (1-2 business days) nor the shipping day/delivery day. Please note: these estimated times do not include the possible business days for fulfillment of your order. As, on occasion, our orders can fulfill from our 3 different locations in Chicago. But, we pack as fast as we can!  We try to ship most orders within 24-48 hours.

Approximate USPS Priority Mail Shipping times can be viewed here (our shipping zip code is 60625) https://postcalc.usps.com/ServiceCommitments

USPS First Class Package Service

Flat rate $3.95 First Class shipping may be available for some lighter items. If so, it will be an option at checkout. Delivery times may vary for this service (but could be up to 2 weeks).

FREE In-Store Pickup

In-Store Pickup at either of our two Chicago locations (ENJOY Andersonville or ENJOY Lincoln Square) are available. Most items are available for pickup the next day. You will receive a confirmation when your order is available for pickup.

Special Items Shipping

Some items (liquids, aerosols, matches—including hand sanitizer) must be shipped via USPS Parcel Post or UPS Ground. Customers may place an order with these items and select the Flat-Rate Shipping option but the item will ship USPS Parcel Post (can take up to 10 business days). UPS Ground is also an option.

All items in an order will ship together (unless otherwise indicated).

SHIPPING OUTSIDE OF THE US

Urban General Store is currently unable to ship outside of the US at this time due to complications from COVID-19. We love you, our International customers, and we hope to be able to send you gifts again soon!

 

rev. 12/19/2021