Customer Service

Urban General Store Refund and Return Policy

rev. Nov 2020

RETURNS

While we want you to be 100% satisfied with your online purchase from Urban General Store, effective immediately, we have suspended our return or exchange policy due to complications from COVID-19. We are unable to accept returns or exchanges at this time. All sales are final.

DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE

For items that arrive damaged or defective (or if you receive an incorrect order), please contact our Customer Service Department at mom@urbangeneralstore.com or so we may assist you.

Please keep ALL DAMAGED ITEMS and ORIGINAL PACKAGING so we may process a claim and please provide photos of the damaged or defective items.

rev. Nov 2020

SHIPPING

UPS Ground and USPS Priority Mail averages 3-5 business days for delivery (time in transit has increased due to complications from COVID-19 across the country). Actual shipping charge will be quoted at checkout with estimated delivery times.

Please note: these estimated times do not include the possible 3-4 business days for fulfillment of your order. As, on occasion, our orders can fulfill from our 3 different locations in Chicago. But, we pack as fast as we can!  We try to ship most orders within 24-48 hours.

Approximate USPS Priority Mail Shipping times can be viewed here (our shipping zip code is 60625) https://postcalc.usps.com/ServiceCommitments

Flat rate $3.95 First Class shipping may be available for some lighter items. If so, it will be an option at checkout.

SHIPPING OUTSIDE OF THE US

Urban General Store is currently unable to ship outside of the US at this time due to complications from COVID-19. We love you, our International customers, and we hope to be able to send you gifts again soon!