Thank you to the customers around the country who have chosen to support our small business. We are a company, comprised of people. Like you. Trying to figure this all out!
On March 21, 2020, we closed our two retail Chicago locations in compliance with the Illinois Stay-At-Home mandate. At that time, we switched to 100% online sales—adding all of the inventory in stores to the website.
As a stroke of some good luck, we had received a large order of jigsaw puzzles at the beginning of the month. These fun items have been a lifeline for us. Who knew something so fun as puzzles could be such serious business!
As we operate with a skeleton crew (our company heroes, Becca and Annika—distanced, gloved and masked) at our shipping facility, we ask for your continued patience and understanding as we work to ship out our orders to you as fast as we can.
We are continuing to process orders in a timely manner and will monitor the status of our two carriers (UPS and USPS) to ensure there are no drastic delays.
At this time, we have had to amend two policies due to COVID-19:
We are unable to accept returns or exchanges. All sales are final.
We will continue to be able to provide a remedy to assist customers who occasionally receive damaged or defective merchandise.
We have suspended our flat-rate Priority Mail shipping option.
Currently we are offering USPS Priority Mail and UPS Ground service that will be quoted at the actual rate that we pay for shipping from Chicago to you. This is not a revenue producing change—this is to ensure that we do not lose money on every order.
If there is anything we can assist you with, our retail store managers have shifted to website customer support and product advice. You can chat them at urbangeneralstore.com/chat 8am-8pm (CST) or email firstname.lastname@example.org. They are standing by ready to provide exemplary customer service!