Customer Service

Urban General Store Refund and Return Policy

DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE
For items that arrive damaged or defective (or if you receive an incorrect order), please contact our Customer Service Department at mom@urbangeneralstore.com or 773-275-8600 and we will assist you right away!


RETURNS
We want you to be 100% satisfied with your online purchase from Urban General Store. If you are not completely satisfied with your purchase we will offer you a full refund or exchange in the amount of the original purchase price within 30 days of the original order. No returns or exchanges accepted after 30 days. All “sale” items are final sale and cannot be returned or exchanged. (Please note: this return policy is for orders from Urbangeneralstore.com only. The return policy for items purchased at our retail store, ENJOY, AN URBAN GENERAL STORE can be found below.)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We are unable to offer a refund of the original shipping costs. Refunds will be issued to the original credit card used for the order only. Items received as gifts can be exchanged or returned for merchandise credit towards a future purchase at www.urbangeneralstore.com. No cash refunds will be issued.

Gift Cards are not refundable.

To return an item for refund or exchange, please contact our Customer Service Department at mom@urbangeneralstore.com or 773-275-8600.

We will issue you a Return Authorization Number (R.A.#) and instructions for returning the item(s). Returns or exchanges will not be accepted without a Return Authorization Number (R.A.)

Item(s) should be packed securely in original packaging (or similar). Please return item(s) using an insured carrier (UPS, FedEx, USPS Priority Mail). Urban General Store cannot be responsible for returned items that are lost or damaged in transit. Customer is responsible for all return shipping charges. Returns should be sent to: Urban General Store, ATTN: Returns, 4723 N. Lincoln Ave., Chicago, IL 60625.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded or exchanged.

RETURN POLICY FOR ENJOY, AN URBAN GENERAL STORE
The above policy applies to items purchased online from Urbangeneralstore.com only. Items purchased at ENJOY, AN URBAN GENERAL STORE in Chicago are eligible for return, with sales receipt, within 5 days of purchase and will be fully refunded according to original payment. Returns within 14 days will be refunded as store credit only. All "sale items" are final sale.

$6.95 FLAT-RATE GROUND DELIVERY

Standard flat-rate shipping (via USPS Priority Mail) averages 2-5 business days for delivery. We offer flat rate $6.95 ground shipping in the continental US (free ground shipping for orders over $100). Most items ship same day (Monday - Friday).

2-DAY AIR DELIVERY

FedEx or UPS 2-Day Air (or Priority Mail Express Next-Day where available) is available for $24.95. FedEx or UPS Overnight service may also be available. Please contact shop@urbangeneralstore.com for details and pricing.

ESTIMATED TRANSIT TIMES FROM CHICAGO

SHIPPING OUTSIDE OF THE US

Urban General Store currently offers standard ground delivery via UPS or USPS (or FedEx, when applicable) within the continental U.S. To ship to international addresses, please contact us at mom@urbangeneralstore.com for more details.